Standard Delivery(small items and lengths under 25 kg or 1.6m):
Timeframe: Couriers willing, orders typically arrive within 1-2 business days after dispatch.
Cost: Shipping costs are calculated at checkout based on the size of your order.
Large Item Delivery Via Mainfreight or Mainstream (orders over 25 kg or 1.6m in length):
Carrier: Large items are shipped via Mainfreight or mainstream on a timber frame or pallet.
Arrival: Large orders typically arrive by curtain sider truck. You must have the necessary equipment & suitable access for immediate offloading.
Alternative Delivery Option: If preferred, we can arrange delivery to the nearest Mainfreight depot for you to arrange pickup.
Hiab or Flat-Deck Unloading: For deliveries requiring special unloading equipment, please arrange in advance. An additional fee is charged by the carriers, which we pass through at cost- typically around $180+gst.
2. Order Processing Times
Same-Day Dispatch: our goal is for orders received before 12:00 pm (NZST) to be dispatched the same day (Monday-Friday).
Processing for Larger Orders: Larger orders may require additional processing time for material cutting and preparation. We’ll work to complete these as quickly as possible.
Weekend/Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.
3. Returns Policy
Change of Mind or Incorrect Orders: If you’ve ordered the wrong item or changed your mind, we’re happy to accept returns on materials in as-new condition.
Return Shipping: The return must be arranged and paid for by the purchaser
Restocking Fee: A 20% restocking fee applies to all returns of this type.
Cut to custom length extrusion cannot be returned.
On the odd occasion we make a mistake, we will arrange a replacement to be sent immediately, along with a return courier bag or label for you to return the incorrect material
4. Rural Delivery
Additional Time: Rural orders may take an extra 1-2 business days.
Additional charges apply for rural delivery: Rural Delivery Via freight we can do - please contact us to get a quote for the shipping.
5. Tracking Your Order
You’ll receive a confirmation & tracking number via email once your order is dispatched, allowing you to monitor the delivery on the courier’s or freight forwarder’s website.
6. Shipping & Returns FAQs
What should I do if my package is delayed or lost? First track the item using the tracking number we have provided.
If the order was attempted to be delivered and redirected - please contact the courier company directly to arrange
Email us with the order details. We’ll work directly with the courier to resolve any issues.
7. Pick up Orders
We will email you when the order is ready. Pickup is during normal business hours, Monday-Friday. Please note, we are a manufacturer, not a retail shop, and cannot process 'walk in' orders - please order directly through our website.
